To determine if you qualify for Paratransit service, answer these questions:
If you responded "yes" to any of these questions, you may be eligible for RTA's Paratransit service, as outlined by the Americans with Disabilities Act.
As a Paratransit-certified customer, you will be provided "door-to-door" travel from your home to a destination within a five-mile radius.
Service beyond this five-mile radius may be available, if there is a standard RTA route during the desired time and date with stops within 3/4 of a mile from your places of pickup and drop-off.
When your application is complete, an RTA employee will review it to determine the next step.
It is estimated that about 40 percent of all Paratransit applicants will be required to take a functional test. If you need to schedule Paratransit service to reach the functional testing location, tell the RTA employee when you are called.
A trained professional conducts each functional test. It starts with a 10-15 minute interview. The entire test should be completed within an hour. The purpose of the test is to determine if you have the physical and cognitive ability to ride fixed-route RTA service.
If you miss your functional test appointment, the application process will not continue. You will have to re-apply.
After the functional test is complete, the testing agency will make one of three possible recommendations to RTA.
Based on the testing agency's recommendation, RTA will make a determination. You will be notified of your ADA eligibility status within 21 days from the date that RTA received your completed application.
If RTA fails to notify you within 21 days, you will be eligible to ride Paratransit until a decision is made.
If you disagree with RTA's decision, you have 30 days to write a letter notifying RTA that you plan to appeal.